Strona główna

• managing accounts (AD, Exchange, O365, SharePoint),
• troubleshooting Windows 7, Windows 10, O365 and their components remotely,
• supporting for Exchange Online and On-Premise,
• SCCM – installation of applications on individual devices,
• RSA console management,
• SCCM Patching and corrective actions,
• providing support for virtualization,
• monitoring alerts,
• checking the status of the core infrastructure daily,
• engineering first point of contact for major incidents during OOH,
• basic troubleshooting of Windows servers,
• supporting routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members,
• developing an understanding of customer environment and service delivery requirements to enable the delivery of first-class service,
• documenting actions taken in resolving routine customer inquiries ensuring established processes/systems are followed,
• taking ownership for listening to and understanding elementary customer problems asking relevant questions to resolve typically known problems within required timescales,
• escalating issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.

• fluency in English and German (at least B2),
• 1-year experience in Help Desk or related IT services (2nd line),
• technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; server deployment, security, evaluate and modify system's performance; perform testing and evaluation of systems and software,
• understanding Service Desk Process,
• incident and service level controlling.

• remote work,
• continuous development,
• initial training preparing to work,
• laptop and if necessary – office inventory (chair, lumbar support pillow, etc.),
• introduce a friend program.

HUMAN-CENTRIC ENVIRONMENT

• Friendly atmosphere in the air that you will miss on your day off.
• You are treated with respect, as a person and not only as an employee.
• Work-life balance
• Appreciation of your work, awards program.
• Diverse and international working environment.
• Employment stability.

EMPOWERMENT

• We develop our unique know-how.
• Employees can have an impact on the services provided to clients.
• Openness to dialogue.

WORLDWIDE IT SOLUTIONS

• Access to innovative technologies with which we work on a daily basis.
• Industry-leading solutions, systems and programs.
• Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

• Wide range of trainings, courses, conferences.
• Opportunities for professional growth and promotions.
• Development opportunities in all directions.