Strona główna

• Inputs to and suggests improvements to designs.
• Provides designs for small size components.
• Work is monitored by senior colleagues problems and queries are escalated to ensure timescales are met.
• Contributes towards plans for own individual work items
• For routine and non-routine problems, produces high quality solutions and documentation through the use of a structured approach that may include appropriate methods, tools and testing.
• Seeks appropriate review and then presents technical information to technical audiences both orally and in writing.
• Communicates issues in a timely manner
• Requires close supervision, is able to listen and act on instructions given.
• Contributes to team meetings, peer review of deliverables etc.
• Adheres to corporate and local development methodologies as appropriate.
• Adheres to corporate and local processes.
• May have limited input to local processes.
• Keep abreast of technology developments within their own specialism.

• Experienced User of SharePoint 2013 (and/or, to a lesser extent, Sharepoint 2010 User)
• Experienced Service Desk operator (the more experience an operator has with dealing with User issues the better they will be)
• Experienced at investigating sources of knowledge to find appropriate answers (the Group will be provided with access to a number of sources of information from which they are likely to find answers to issues they are trying to resolve)
• Self-motivated (the more an operator can work on their own to try to find and answer without giving up at the first hurdle, the better)
• Team player. We would expect them to seek help from the Platform Support Team if necessary rather than waste lots of time trying to find a solution for themselves. As they become more familiar with the knowledge base resources and learn the solutions themselves, this reliance will diminish)
• Good communicators (apart from the obvious point about dealing with users, we are keen for the Resolver group to feedback and process improvements or suggestions for FAQs/additions to the knowledgebase as they see fit from their experience – of SharePoint 2013 or otherwise)
• Analytical and problem solving skills is key to investigating issues.

HUMAN-CENTRIC ENVIRONMENT

• Friendly atmosphere in the air that you will miss on your day off.
• You are treated with respect, as a person and not only as an employee.
• Work-life balance
• Appreciation of your work, awards program.
• Diverse and international working environment.
• Employment stability.

EMPOWERMENT

• We develop our unique know-how.
• Employees can have an impact on the services provided to clients.
• Openness to dialogue.

WORLDWIDE IT SOLUTIONS

• Access to innovative technologies with which we work on a daily basis.
• Industry-leading solutions, systems and programs.
• Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

• Wide range of trainings, courses, conferences.
• Opportunities for professional growth and promotions.
• Development opportunities in all directions.