Strona główna

• As Technical Account Manager you will be required to explore and maximise opportunities within the existing customer base, whilst maintaining a particular focus on obtaining new business across your area
• To personally achieve the profit and sales target for your area
• To systematically analyse data (eg order history, inactive accounts, low activity accounts etc) to identify and qualify target customer/products for increasing sales
• Identify and select primary and secondary potential customers for periods of sales targeting (relevant to territory), concentrating on converting prospective business to achieve sales goals and profitability
• Determine pricing for managed accounts
• Maximise communication opportunities with customers and ensure all opportunities are correctly followed up to maximise sales potential
• Initiating and coordinating the development of action plans to penetrate new markets
• Advise existing customers on product choice as well as introducing new products and/or applications to increase sales

Customer Satisfaction

• Communicate internally with all departments to achieve customer satisfaction
• Identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency
• To administer the needs of all existing and new customers, by personal contact by phone, email and visit to ensure complete satisfaction and maximising of sales opportunities
• Work in Unison with UK based Customer Service Coordinators to ensure all accounts are fully attended to, and that they are serviced appropriately and profitably 

Reporting

• The Technical Account Manager will report on a regular basis to the Channel Manager – Account Management with data, input, ideas, feedback and overall performance of territory and sales efforts
• To report to Marketing Department in the UK opportunities, trends and competitive activities and feedback on any Marketing Plans